Privacy Policy
1. Who We Are
First Due Systems ("we," "us," or "our") is a business owned and operated by Thomas Encinas, DBA First Due Systems, located in Orange County, California. We provide AI-powered business automation services including voice agents, SMS outreach agents, and business assessments.
Contact: thomas@firstduesystems.com
2. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you submit a contact form, book a consultation, or opt in to SMS communications
- Business name, industry, and details you share during an AI audit or consultation
- SMS and voice call records when you interact with our AI agents
- Website usage data (pages visited, time on site) via standard web analytics tools
3. How We Use Your Information
We use the information we collect to:
- Schedule and conduct business consultations and AI audits
- Send SMS messages and make voice calls in connection with services you have requested or consented to receive
- Follow up on inquiries and nurture leads through our sales process
- Improve our services and AI systems
- Comply with legal obligations
4. SMS / Text Messaging
If you opt in to receive SMS messages from First Due Systems, we will send you messages related to the service or program you enrolled in (e.g., appointment reminders, follow-up sequences, or AI audit updates). Message frequency varies. Standard message and data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message. To request help, reply HELP. You can also contact us at thomas@firstduesystems.com.
We use Twilio, Inc. to send SMS messages on our behalf. Twilio may process your phone number and message content in connection with delivery. Twilio's privacy policy is available at twilio.com/legal/privacy.
We do not sell, share, or disclose your phone number or personal information to third parties for their own marketing purposes.
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (e.g., Twilio for SMS, scheduling tools, CRM platforms) — only to the extent necessary to provide services
- Legal authorities when required by law, court order, or to protect our legal rights
6. Data Retention
We retain your information for as long as needed to provide services and comply with legal obligations. If you request deletion of your data, we will honor that request within 30 days, subject to any legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of SMS messaging at any time by replying STOP
To exercise any of these rights, contact us at thomas@firstduesystems.com.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
First Due Systems
Thomas Encinas
Orange County, California
thomas@firstduesystems.com